Shipping policy

At AusMart Hub Global, we ship products to customers worldwide.

Order Processing

Orders are generally processed within 1–5 business days after payment is confirmed. Processing times may vary depending on product availability, supplier processing times, weekends and public holidays.

Delivery Times

Estimated delivery times vary depending on your location and shipping method. Typical delivery times are approximately 5–30 business days.

Delivery times are estimates only and may be affected by shipping carrier delays, customs processing, weather, public holidays or other circumstances outside our control.

Shipping Costs

Shipping costs are calculated and displayed at checkout before you complete your purchase. Promotional or free shipping may be available on selected products or destinations.

Tracking

Where tracking is available, tracking details will be provided once your order has been dispatched. Tracking updates may take several business days to appear.

Customs & Import Charges

International orders may be subject to customs duties, VAT, GST, import taxes or other charges imposed by the destination country. Unless otherwise stated at checkout, these charges are the customer's responsibility.

Delivery Address

Please ensure your delivery information is complete and accurate. We are not responsible for delays or failed delivery caused by incorrect or incomplete addresses.

Delayed, Lost or Damaged Orders

If your order is significantly delayed, appears lost or arrives damaged, please contact us at ausmarthub.global@gmail.com with your order number and relevant details. We will assist you in contacting the shipping carrier or fulfilment provider.

Nothing in this policy limits your rights under applicable consumer protection laws.

Contact Us

AusMart Hub Global
Email: ausmarthub.global@gmail.com
Business Address: Lara, VIC 3212, Australia
ABN: 83 693 377 046